Privacy Policy
Last updated: 28 May 2026
Sanurian Art (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information when you browse our website, place an order or contact us:
- Name and contact details (email address, phone number, postal address)
- Billing and shipping address
- Payment information (processed securely by PayPal and Stripe; we do not store card details)
- Order history and transaction details
- Website usage data (pages visited, browser type, IP address) via cookies and analytics
- Any information you provide when contacting us or submitting a form
How We Use Your Information
We use personal information to:
- Process and fulfil your orders
- Communicate with you about your order, delivery and customer support enquiries
- Process returns, exchanges and refunds
- Improve our website, products and customer experience
- Comply with legal and regulatory obligations
- Send marketing communications (only with your consent; you may unsubscribe at any time)
Payment Security
All payments are processed securely through PayPal and Stripe. We do not collect, store or have access to your full credit card or debit card details. These payment providers operate under their own privacy policies and PCI DSS compliance standards.
Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use our site and to improve the browsing experience. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Payment processors (PayPal, Stripe) to process transactions
- Shipping carriers (Australia Post) to deliver your orders
- Our website hosting provider (Hostinger) for technical infrastructure
- Professional advisors or authorities where required by law
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your data is stored on secure servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Sanurian Art
P.O. Box 2244, Cairns QLD 4870, Australia
Email: support@sanurian.com
Website: www.sanurian.com